Yes! You and your company will be the only ones to receive the live telephone lead and back-up information. However, SLS and the HFCA reserves the right to market the information to companies not related to the mortgage or automotive industry at it own discretion.

Can we access the lead data at the time of transfer?

Yes! Your agent will be able to access the data by entering the leads 10-digit phone number into the web application located on our site. The lead name and phone number will be provided at the time call is transferred.

Is credit report pulled before lead is transferred?

Out of privacy concerns we do not collect a leads social security number.
Thus, we do not pull the leads credit report or have access to their FICO score. We do ask them if they know their credit score or have an idea on the status of their credit and provide that information to you.

Is there any special phone or Internet technology we will need to get started?

No! All you need is a regular telephone line to accept the calls and a standard web browser to access the data and keep track of your account.

Can we route the calls through our receptionist first and then to our sales agent?

Yes! However, getting the lead off hold and speaking with a live agent as quickly as possible is a key to the effectiveness of the live transfer program. We require the lead be connected to the live agent within 30 seconds of initial contact with the receptionist or a message is left and your agent will have to call the lead back at a later time or date.

Are your conversations between the leads and your call center recorded?

Yes! All conversations are recorded and available for your review within 72 hours of the call being transferred and stored for up to 30 days.